Job Summary: The primary functions of this position is to promote the sales of wine and non-wine merchandise, enhance Winery’s company image and provide exceptional customer service to guests.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities:
Sales & Service (60%)
Daily Operations (20%)
Education/Experience: High school diploma or GED required. One to two years related experience and/or training; or equivalent combination of education and experience.
Knowledge, Skills & Abilities:
Flexible and a team player
Customer Service focused with a sincere desire to create a memorable guest experience
Wine knowledge and passion for wine
Warm, personable demeanor
Strong sales background
Self-motivated and professional with the ability to multi-task
Ability to maintain a positive work atmosphere by communicating effectively with clients, management, peers, and subordinates
Excellent communication skills
Highly organized, accurate and detail oriented
Ability to solve practical problems and deal with a variety of concrete variables
Ability to speak effectively before groups of customers or employees of the organization
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Computer proficiency in Lotus Suite, basic database management, MS Office, (Word, Excel), Internet, RMS, bLoyal
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Weekends, Holidays and some evenings required
N (Not Applicable)-Activity is not applicable to this occupation.
O (Occasionally)-Occupation requires this activity up to 33% of the time (0-2.5+hrs/day)
F (Frequently)-Occupation requires this activity from 33% - 66% of the time (2.5-5.5+ hrs/day)
C(Constantly)-Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Stand – F, Walk – F, Sit – F, Handling/Fingering – F, Reaching Outward – F, Reaching Above Shoulder – O, Climb – O, Crawl – O, Squat or Kneel –O, Bend – O, Working at the computer - O
10 lbs or Less-F
11 – 20 lbs-F
21 – 50 lbs-F
51 – 100 lbs-N
Over 100 lbs-N
12 lbs or Less-O
13 – 25 lbs-F
26 – 40 lbs-F
41 – 100 lbs-O
Other Physical Requirements
Vision (Near, Distance)
Sense of Sound (i.e. Machinery/tractor sounds)
Sense of Touch
Other: Must be 21 years or older. TIPS certified or certification within 90 days of employment.
Safety StatementAll employees shall follow safe practices according to the Injury and Illness Prevention Policy (IIPP), render every possible aid to safe operations, and report all unsafe conditions or practices immediately to any management employee or Human Resources.